Refunds & Returns Policy

Last updated: June 23, 2025

At Kamal Vista Mart, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please review the following policy to understand your rights and responsibilities regarding refunds and returns.

1. Eligibility for Refund

You may be eligible for a refund under the following conditions:

  • Product Defect or Damage: If the product you received is defective or damaged, please contact us within 6 days of delivery.

  • Incorrect Product: If you received the wrong item, please notify us within 6 days of receiving the product.

2. Refund Process

To initiate a refund request:

  1. Contact our support team at info@kamalvistamart.com within the applicable timeframe.

  2. Include your order number and a detailed description of the issue.

  3. Our team may request photographic evidence to support your claim.

  4. Once approved, we will provide instructions on how to return the item.

3. Conditions for Refund

To qualify for a refund:

  • The item must be returned in its original packaging, unused, and in the same condition as it was received.

  • Refunds will be processed back to the original payment method used during checkout.

  • Shipping fees are non-refundable, unless the refund is due to a damaged, defective, or incorrect item.

4. Non-Refundable Items

The following items are not eligible for a refund:

  • Items marked “Final Sale”

  • Personal care or hygiene products

  • Gift cards or downloadable items

5. Processing Time

  • Refunds will be processed within 6 business days of receiving the returned item.

  • The exact time for the refund to reflect in your account may vary based on your payment provider.

6. Contact Information

If you have any questions regarding our Refund & Returns Policy, feel free to reach out:

📧 Email: info@kamalvistamart.com
🌐 Website: https://kamalvistamart.com/contact-us
📍 Address: 1971 E Onstott Rd, Yuba City, California 95991

7. Policy Updates

Kamal Vista Mart reserves the right to update or modify this policy at any time without prior notice. Changes become effective immediately upon posting to our website.

Thank you for shopping with Kamal Vista Mart. Your satisfaction is our priority.